Frequently Asked Questions (FAQ)
Pay
Webshop payment options
All prices of the products sold via www.Lussa.nl include VAT.
How can I pay in the webshop?
With us you can choose from several payment methods
Lussa offers you the following payment options in the webshop:
- Pay with iDeal (Netherlands)
- Pay with Bancontact (Belgium)
- Payment by Credit Card (American Express, MasterCard, Maestro and VISA)
How can I pay via iDeal?
Pay directly online via your own bank. That is paying in your own trusted internet payment environment. Easy and according to the security requirements of your bank. This payment service is available for customers of ABN AMRO Bank, Rabobank, SNS Bank, Friesland Bank, ING, ASN Bank, Triodos Bank and Van Lanschot Bank.
You can pay for your order in the webshop with the following Dutch credit cards: VISA, American Express and MasterCard. When you choose this payment method, you fill in the credit card number, the exact name on the card, the expiration date and the 3-digit CVC code (last three digits on the back of your card) on the payment page.
To protect your data, it is sent fully encrypted via SSL servers and is therefore protected from access by third parties. At the time of ordering, your credit card payment is authorized. The cardholder may be contacted to prevent fraud.
The amount will only be debited after the order has been delivered. If it is not possible to deliver the entire order, only the amount will be debited for the part of the order that has actually been delivered.
Secure payment
Is shopping at Lussa.nl safe?
Shopping at Lussa is very safe. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected from access by third parties. This means that your personal information is encrypted and cannot be viewed by others.
We comply with all privacy legislation and all other legal requirements.
And we never give your personal information to third parties without your permission.
Order
Will I receive a confirmation of my order?
Each completed order will be confirmed by email with an order confirmation.
What can I do if I experience problems during payment?
If it is not possible to proceed to payment, while you have already placed the product in your shopping cart and created an account, we advise you to delete your browser history (see top right internet browser, history, delete history). After this you can place the product in your shopping cart again and proceed to payment.
Can I cancel an order?
Our orders are immediately put into the processing process, so cancellation is unfortunately not possible.
Service & Warranty
If the product has a defect that was not visible at the time of purchase, you must report this to us within a reasonable period after discovering the defect. If, in the opinion of Lussa, the product does indeed have defects (which are not due to normal wear and tear, incorrect use and/or failure to perform maintenance), Lussa will repair or replace the product within a reasonable period to be specified by Lussa. During this repair, you are not entitled to a replacement product or any form of compensation. If, in the opinion of Lussa, repair is not possible, or this cannot be expected of Lussa given the costs of this repair, Lussa will offer a comparable replacement product. If this is not possible, we will refund the purchase price.
If the instructions given by Lussa are not adhered to, or if you have used the product incorrectly or have not performed maintenance on the product, then you are not entitled to any form of repair, replacement or compensation. The possibility to invoke any form of guarantee also lapses if the product has been modified.
Damage to the following watch parts: the glass, the strap, the crown/pin and the battery are not covered by the manufacturer's warranty. However, the manufacturer's warranty does not affect the statutory warranty to which the consumer is entitled. Statutory warranty means that a product must do what the consumer can reasonably expect from it.
Contact
If you have any questions about your order, you can email klantenservice@Lussa.nl. We will process your question as soon as possible, but no later than within 3 working days.