Ordering and delivery

Have you found a Lussa item that you really must have? Great!

Now select a color and/or size and click on 'add to cart' .
Of course you can continue shopping, you can always return to your shopping cart by clicking on the 'shopping bag icon' at the top right.
Please note: if items are in your shopping cart, this does not mean they are reserved.

Are you done shopping? Then it's time to complete your order. Click on the 'shopping bag icon' at the top right to go to your Lussa's items. In the next screen you can still adjust the quantities if necessary. Then click on the button 'Continue to checkout' . Now you end up on the check-out page. Here you can easily fill in all your details on one page.

Please note: Once you have completed your order, you can no longer change it, as your order will be processed immediately so that you can receive it as soon as possible.

- WHAT ARE THE SHIPPING COSTS?

Lussa will pay the shipping costs. So you do n't pay any shipping costs.*

* You must pay the shipping costs to return your item yourself.

- CAN I TRACK MY DELIVERY?

Yes, we ship all your items with Track & Trace. You can track your order via the order status page, the link of which you will receive via email as soon as your order has been shipped.

It may sometimes take a while before the Track & Trace status is available.

- WHAT ARE THE DELIVERY TIMES?

Lussa strives for a fast delivery of the products. When you place an order on weekdays before 22:00, we strive to process your order the same day. We ship many of our items directly via our supplier. As a result, the average delivery time is 8 - 12 days.

- DELIVERY DURING NOT AT HOME OR AT THE POST OFFICE, WHAT NOW?

If a package is delivered to the door or dropped off at a post office, Lussa has the costs incurred to deliver the package. If the package is not accepted or not collected from the post office, it will automatically be returned to the supplier and we are entitled to retain €15 from the amount you receive back.

- WRONG ADDRESS

It is the customer's responsibility to ensure that the shipping address provided is correct. We do our best to expedite processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

- LOST PACKAGE / RETURNED PACKAGE?

In the event that a package is lost or undelivered due to any logistical reason, we will always send a new package before proceeding with our refund and return policy.

- DEFECTIVE PRODUCT?
How annoying! Unfortunately, it can happen that your product gets damaged during transport. For this, we always deliver a new package free of charge the first time and unfortunately we cannot issue a refund. Is it defective the second time? Then we will refund your full purchase price.

- CANCELLATION OF PLACED ORDERS
Our orders are immediately put into the processing process, so cancellation is unfortunately not possible.

Questions about your order

Do you have any questions about your order? Please check our frequently asked questions page. If your question is not listed, please feel free to contact us.